I think part of the problem Rwy'n is not the message you mean to convey, but they way you're saying it. While I understand that English is not your first language, that doesn't excuse the way you've posted.
As your customers we expect to receive the same level of community engagement as those in the US, whatever the company. We all saw that US members were getting this promotion, and many of us have also seen the '12 Days of Christmas' posts that SOE has been running. Rather than people "picking on" ProSiebenSat, the negative response to this is more a display of anxiety that we have be disadvantaged for creating an EU account.
Your responses have, whether you mean them to or not have come across as a bit unprofessional.
If you don't feel well in Europe please migrate over to the USA (I don't mean your account).
This is a silly response, which appears to say "If you are not happy with the company providing your online game, move continents."
It's absolutely not necessary to know about an SC event before such an event takes place
This too is demonstrably wrong. People will be investing money on the 21st to take advantage of this offer. People will also want to budget their expenses in the run up to Christmas. If you want to maximise your profits from a promotion such as this you need to give people advanced warning so they can prepare. More notice is better, not less.
I'm happy to see that we will be included in the promotion, but I think many people would appreciate if you used a bit more judgement in the way you communicate with us.
Last edited by Squidshank on Wed Dec 19, 2012 2:49 pm, edited 1 time in total.